Terms and Conditions of Service

Between EDIWOOD Cabinet Makers Ltd and the Consumer for the Sale of Bespoke Cabinetry & Joinery Services

These Terms and Conditions govern your engagement with EDIWOOD Cabinet Makers Ltd for the design, manufacture, and installation of bespoke furniture and joinery. Please read them carefully before proceeding with a quotation or placing an order.

1. General Information

This site and business are operated by:
EDIWOOD Cabinet Makers Ltd
Unit 28/2 Hardengreen Industrial Estate, Dalkeith, EH22 3NX

If you have any queries regarding these terms, please contact us:
📧 Email: info@ediwood.co.uk
📞 Phone: 0131 629 5036

2. The Contract Between Us

2.1 Quotations & Acceptance:

• All quotations are provided upon request via our online form and are valid for 30 days from the date issued.

• A contract is formed only when we receive a non-refundable deposit (see Section 6) and provide written confirmation.

2.2 Right to Decline Orders:

• We reserve the right to decline any project at our discretion.

• Prices and lead times may change before acceptance if there are material cost fluctuations.

3. Ownership of Rights

3.1 All designs, drawings, plans, and product specifications remain the property of EDIWOOD Cabinet Makers Ltd until full payment has been made.
3.2 You may not reproduce, modify, or distribute any design or specification provided by us without written permission.

4. Accuracy of Quotations & Designs

4.1 Bespoke Nature of Work:

• All drawings, dimensions, and specifications provided before manufacture are approximate and subject to final adjustment during production and installation.

4.2 Client Responsibility:

• It is your responsibility to review and approve all designs and specifications before manufacture.

• Any requested changes after approval may incur additional costs and may impact delivery timelines.

5. Pricing & Payment Terms

5.1 Quotation Pricing:

• Prices are based on the scope of work agreed upon in the quotation.

• Any additional requests after confirmation will be re-quoted separately.

5.2 Deposit Requirement (Non-Refundable):

• A 50% deposit is required before any design or manufacturing work commences.

• This deposit is non-refundable as it covers material procurement and design labor.

5.3 Final Payment & Outstanding Balances:

• The remaining 50% balance must be paid before delivery and installation.

• Failure to make the final payment may result in a delay in delivery or installation.

6. Site Surveys & Additional Fees

6.1 Site Survey Fee:

• We charge a site survey fee to ensure accurate measurements and avoid speculative inquiries.

• The current fee is listed on our website and must be paid at the time of booking.

6.2 Exemptions:

• If your site survey was booked before this fee was introduced, it will be honored at no charge.

6.3 Rescheduling & Cancellations:

• Clients must provide at least 48 hours' notice to reschedule a site survey.

• Failure to do so may result in the loss of your site survey fee.

7. Delivery & Installation

7.1 Delivery Location & Timing:

• We currently offer delivery within the United Kingdom, subject to feasibility.

• Delivery dates are estimates only and may vary due to production timelines.

7.2 Site Readiness:

• It is your responsibility to ensure that the installation site is clear, accessible, and ready for installation.

• Any delays due to site conditions may incur additional costs.

7.3 Risk Transfer:

• Risk of damage or loss transfers to you once installation is completed or upon delivery if installation is not included.

8. Cancellations & Refund Policy

8.1 Bespoke Orders Are Non-Refundable:

• Due to the custom nature of our work, orders cannot be cancelled once materials have been purchased or manufacturing has begun.

• Deposits are non-refundable as they cover initial material costs and labor.

8.2 Cancellation Before Production Begins:

• If an order is cancelled before manufacturing has started, we may, at our discretion, refund part of the deposit minus design and administrative costs.

8.3 Cancellation by Us:

• We reserve the right to cancel an order if:

  • Materials become unavailable.

  • Unforeseen site conditions prevent installation.

  • The client fails to make timely payments.

• In such cases, any payments made will be refunded, except for the non-refundable deposit.

9. Liability & Warranties

9.1 Manufacturing Defects:

• We guarantee our craftsmanship against defects for 12 months from the installation date.

• This excludes normal wear and tear, misuse, improper care, or exposure to excessive moisture or heat.

9.2 Limitations of Liability:

• We are not liable for:

  • Delays due to force majeure events (e.g., supply chain disruptions, weather conditions).

  • Any damage caused by third-party contractors working on-site.

10. Dispute Resolution & Governing Law

10.1 Complaints Process:

• If you have any concerns, please contact us immediately. We will investigate and aim to resolve the issue within 14 working days.

10.2 Governing Law:

• These Terms & Conditions are governed by Scottish law, and any disputes will be resolved under the jurisdiction of Scottish courts.

11. Privacy Policy & Data Protection (UK GDPR)

11.1 Personal Data Usage:

• We collect and store personal data for order processing, invoicing, and communication purposes.

• Your data will never be shared with third parties without your consent, except where required by law.

11.2 Cookies & Website Usage:

• We use cookies to improve user experience. By using our website, you consent to cookie use as per our Privacy Policy.

Acceptance of Terms

By accepting a quotation, paying a deposit, or engaging our services, you agree to these Terms and Conditions.

📩 For further inquiries, please contact: info@ediwood.co.uk