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Privacy Policy

 

GDPR Data Privacy Notice

EDIWOOD Cabinet Makers Ltd

Effective Date: 20th April 2024
Last Updated: 20th April 2024

EDIWOOD Cabinet Makers Ltd respects your privacy and is committed to protecting your personal data. This privacy notice informs you about how we handle your personal data when you engage with our bespoke cabinet-making services, visit our website, or contact us. It also explains your privacy rights and how the law protects you.

1. Who We Are & Important Information

Purpose of This Privacy Notice

This notice explains how we collect, use, and protect your personal data, including when:

  • You request a quotation via our online form.

  • You purchase bespoke cabinetry or joinery services.

  • You book a site survey or consultation.

  • You contact us via email, phone, or website.

This website is not intended for children, and we do not knowingly collect data from anyone under 16 years of age.

Data Controller

EDIWOOD Cabinet Makers Ltd is the data controller responsible for your personal data.

📍 Address: Unit 28/2 Hardengreen Industrial Estate, Dalkeith, EH22 3NX
📧 Email: info@ediwood.co.uk
📞 Phone: 0131 629 5036

Third-Party Links

Our website may contain links to third-party websites or services. Clicking on those links may allow third parties to collect your data. We are not responsible for their privacy policies, and we encourage you to review their notices.

2. Personal Data We Collect About You

What is Personal Data?

Personal data refers to any information that can identify you, directly or indirectly.

Types of Data We Collect

We collect, store, and process the following types of personal data:

  • Identity Data: First name, last name, title.

  • Contact Data: Email address, phone number, billing/delivery address.

  • Project Data: Details related to your cabinet-making requirements, including site measurements, material preferences, and project specifications.

  • Financial Data: Payment details (processed securely through third-party payment providers).

  • Technical Data: IP address, browser type, and device details (collected when visiting our website).

No Special Category Data

We do not collect sensitive data such as race, ethnicity, health records, religious beliefs, or criminal history.

Failure to Provide Data

If we need to collect personal data by law or to perform a contract and you fail to provide it, we may not be able to proceed with your request (e.g., process a quotation or complete a service).

3. How We Collect Your Personal Data

We collect personal data in the following ways:

  • Direct Interactions: When you fill out a quotation form, request a site survey, or contact us via email or phone.

  • Automated Technologies: We may collect technical data (e.g., IP addresses, browser type) when you visit our website.

4. How We Use Your Personal Data

We will only process your data where legally permitted. The most common reasons are:

Purpose/ActivityType of DataLawful Basis for Processing

Providing a QuotationIdentity, Contact, ProjectPerformance of a Contract (necessary to take steps before entering into an agreement)

Processing Orders & PaymentsIdentity, Contact, FinancialPerformance of a Contract

Booking a Site SurveyIdentity, Contact, ProjectLegitimate Interest (ensuring accurate project planning)

Marketing & PromotionsIdentity, ContactConsent (only if you opt in)

Legal & Regulatory ComplianceIdentity, Contact, FinancialLegal Obligation (to meet UK tax and business regulations)

Marketing & Communications

  • We will not send you marketing emails without your explicit consent.

  • You can opt-out at any time by emailing info@ediwood.co.uk.

5. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Such as payment processors, IT support, and delivery couriers.

  • Professional Advisors: Lawyers, accountants, and insurers.

  • Regulatory Authorities: HMRC or legal bodies if required by law.

All third parties are contractually required to keep your data secure.

6. International Data Transfers

We do not transfer your personal data outside the United Kingdom. If this changes, we will update this notice and ensure appropriate safeguards are in place.

7. Data Security

We implement strict security measures to protect your personal data, including:

  • Encrypted payment processing (we do not store card details).

  • Access control (only authorized employees can access personal data).

  • Regular security monitoring of our systems.

8. Data Retention

We retain personal data only as long as necessary for:

  • Legal compliance (7 years for financial records).

  • Order fulfilment and customer service.

After this period, data is securely deleted or anonymized.

9. Your Legal Rights

Under UK GDPR, you have rights over your personal data, including:

✅ Right to Access – Request a copy of your data.
✅ Right to Correction – Update inaccurate or incomplete data.
✅ Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
✅ Right to Restrict Processing – Limit how we use your data.
✅ Right to Object – Object to processing (e.g., marketing).
✅ Right to Data Portability – Request data transfer to another provider.

To exercise your rights, contact:
📧 Email: info@ediwood.co.uk

No Fee Required (With Some Exceptions)

We will not charge a fee unless your request is excessive, repetitive, or unfounded.

Time Limit to Respond

We aim to respond to all requests within one month. If your request is complex, we will keep you informed of any delays.

10. Changes to This Notice

This privacy notice was last updated on 20th April 2024.

We may update this notice periodically. Any significant changes will be communicated via email or website updates.

11. Queries, Requests, or Complaints

If you have any concerns about how we handle your data, please contact us first:

📍 EDIWOOD Cabinet Makers Ltd
Unit 28/2 Hardengreen Industrial Estate
Dalkeith, EH22 3NX

📧 Email: info@ediwood.co.uk
📞 Phone: 0131 629 5036

Complaints to the ICO

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

📞 0303 123 1113
🌍 https://ico.org.uk/global/contact-us/

Summary of Key Updates

✅ Tailored to bespoke cabinet-making services (not e-commerce)
✅ No special category data collected
✅ Clarified marketing & opt-out rights
✅ Clearer security & data retention policies
✅ Includes latest UK GDPR compliance updates

This version ensures EDIWOOD Cabinet Makers Ltd is fully compliant with UK data protection laws. Let me know if you need any refinements! 🚀

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